Clinical and allied health
Registered nurse care and allied health delivered in the home. Under Support at Home, clinical supports are funded differently from everyday living services.
The supports that protect independence
Personal and social support
Personal care, respite, transport and company. The everyday supports that keep someone independent, dignified and connected, at home and out in the community.
Services in this category
11 services- Personal careShowering, dressing, grooming, toileting and daily routines. Gender-matched carers are available on request and we treat that as a requirement rather than a preference, because for many families it is the difference between accepting personal care and refusing it.
- Help with self-administering medicationPrompting and supervision so that medicines are taken correctly and on time. For conditions like Parkinson's, where dose timing is narrow, this alone can change how someone functions all day.
- Continence management (non-clinical)Practical, discreet day-to-day support. Handled badly it costs people their dignity and their willingness to leave the house; handled well it is barely noticeable.
- Individual social supportOne-to-one company, conversation, and getting out of the house. Isolation is not a soft problem: it measurably accelerates cognitive and physical decline.
- Group social supportShared activities and connection with other people, which suits some people far better than one-to-one visits.
- Accompanied activitiesA carer alongside for appointments, errands, the mosque, church, the club or the shops. Often the single service that restores the most life to a week.
- Direct transportGetting to where you need to be, safely and on time. Usually becomes essential the moment driving stops, which is often years before anything else does.
- Flexible respitePlanned or short-notice relief for the family member doing the caring. Carer exhaustion is the most common reason someone enters residential care earlier than they needed to.
- Cultural supportLanguage, food, modesty, prayer and the customs of your household, treated as part of the care plan rather than a note in a file.
- Digital education and supportPhones, video calls and staying in touch with family, particularly family overseas.
- Help to maintain personal affairsPaperwork, correspondence, appointments and keeping on top of things that have started slipping.
Matching, and why we make a point of it
Personal care is intimate. Whether someone accepts it, refuses it, or endures it resentfully depends almost entirely on who is providing it, and that is a matching problem rather than a training problem.
Before we assign anyone, we ask what language is spoken at home, whether a male or female carer is required, what religious observance affects timing or conduct, what the dietary requirements are, and what the person actually enjoys. Then we brief the carer on all of it before the first visit, so nobody has to explain themselves twice.
If the carer is not right
Tell us and we will change them, without justification required. A mismatch is a failure of our matching, not a complaint about you.
Other service categories
Home and daily living
Cleaning, laundry, shopping, gardening, maintenance and meals. The practical tasks that quietly become difficult before anything else does.
General enquiries
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Prefer to talk? Call 0405 789 515.