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Four steps, and we do most of the work

You do not need a diagnosis, a plan number or the right words. Tell us what is happening and we will work out the rest with you.

1. 1Talk to usCall, email or send a referral. We ask about the person, the household and what a good week looks like, not just which services you are funded for.
2. 2Care planningWe review needs, budget and preferences together, and set out exactly which supports we would provide, on which days, at what cost.
3. 3Matching your carerWe match a carer on language, gender preference, cultural fit and availability, then brief them properly on your household before the first visit.
4. 4Services startSupport begins on the agreed schedule with the same carer wherever possible. We check in early, then keep checking in.